Terms of Use
Scope of the service, account duties, subscription, limits of liability and termination.
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1. Parties and scope
These terms govern use of the psisula practice management software (the “Service”) provided by Psisula (İstanbul, Türkiye — “we”). Any natural or legal person who opens an account or uses the Service (the “Customer”) is deemed to have accepted them.
2. What the Service is
psisula is web-based software for appointment and calendar management, client records, session notes, assessments and forms, progress tracking, a client portal, team management and income/expense tracking.
psisula is not a healthcare provider. It does not diagnose, prescribe treatment, operate a crisis line or make clinical decisions. Clinical responsibility rests entirely with the Customer and the treating professional.
3. AI features
The Service includes AI-assisted features: drafting notes from session audio, preparing summaries, reading assessment results in plain language, and offering in-session suggestions. For these:
- Everything produced is a draft and must be reviewed by the therapist before it is used. Nothing is finalized or sent to a client automatically.
- Drafting a note from audio requires recording consent to have been obtained and marked in the system. Obtaining that consent is the Customer’s responsibility.
- AI output can be wrong or incomplete. The Customer is responsible for its accuracy and use.
4. Account and security
The Customer is responsible for the confidentiality of account credentials, for the roles and permissions it assigns its own team, and for actions taken through its account. Suspected unauthorized access must be reported immediately to [email protected].
Each user uses their own account. Account sharing is prohibited, because it makes role separation and the audit log meaningless.
5. Customer data and data protection
For the client data the Customer enters, the Customer is the controller and we are the processor. Rights in that data belong to the Customer; we process it solely to provide the Service and on the Customer’s instructions. The terms are set by the Data Processing Agreement.
The Customer is responsible for giving the required notices, obtaining the required consents, collecting data lawfully, and setting retention periods.
6. Acceptable use
While using the Service you may not: act unlawfully; attempt unauthorized access to another party’s account or data; reverse engineer, copy or attempt to obtain the source of the Service; generate automated load that would slow or interrupt the service; or send unsolicited bulk messages through it.
We may suspend an account for breach of these rules and terminate for a serious breach. We give notice before suspending, unless security requires immediate action.
7. Subscription and fees
Scope, term and price are set in the quote and order form agreed between the parties; no public price list is published on the site. Sales terms are in the Distance Sales Agreement and refunds in the Refund Policy. There is no free trial; instead, a refund may be requested within 30 days.
8. Availability
We make reasonable efforts to keep the Service available, but at this stage there is no contractual service level (SLA) or uptime guarantee. We try to announce planned maintenance in advance.
We take backups; even so, the Customer is advised to export its own data regularly. Export is available inside the Service.
9. Intellectual property
All rights in the Service, the software, the interface, the curated form of the scale library and the brand remain ours. The Customer receives a non-exclusive, non-transferable right to use the Service for the subscription term. Content the Customer enters remains the Customer’s.
Some scales in the library are subject to third-party copyright. Instruments requiring a licence ship without item text until a clinic licence is on file. Licence compliance for the use of scales rests with the Customer.
10. Limitation of liability
The Service is provided “as is”. To the extent the law permits, we are not liable for indirect damages, lost profit, lost data or business interruption. In any event our total liability is limited to the subscription fees paid in the twelve months before the claim arose.
These limits do not apply to wilful misconduct, gross negligence, matters that cannot be limited by law, or rights arising under consumer legislation.
11. Termination
The Customer may end its subscription at any time. On termination, account access closes and data is exported and then destroyed under the Data Processing Agreement.
12. Changes
We may update these terms. Material changes are notified by email before they take effect; continuing to use the Service after that notice constitutes acceptance.
13. Governing law and jurisdiction
Turkish law applies. Where the Customer is a consumer, the Consumer Arbitration Committees and Consumer Courts of their place of residence have jurisdiction; otherwise the Istanbul Courts and Enforcement Offices.